Benchmarking

Benchmarking, prioritizing and outsourcing go Benchmarking at a macro level When IT serve wells flowerpot be clearly specified and priced, it positions internal IT organizations to be able to conceptualise service delivery utility(a)s using external service providers. There atomic number 18 two primary reasons why IT organizations may wish to benchmark their services: 1. To compare the services of the IT organization with those being offered by alternative providers. The aim behind this comparison is to assist the IT organization to coiffe questions such as: Are we offering the right services and service levels? Are there service providers who can do the things we dont want to focus on? 2. To gauge competitiveness of service pricing with alternative providers. Benchmarking using services as the basis, is incompatible from traditional benchmarking approaches that use productivity-establish parameters such as, ratio of support mental faculty to workstations, notional cost per workstation, total cost of ownership, and so forth. Ÿ Services-based benchmarking can be tailored for the business. Traditional benchmarking relies on existing averaged and categorized info organized in predefined categories from peer groups for comparison.

Services-based benchmarking enables the business to compare the services at the level of service required to meet the unique requirements of the business. Ÿ Services-based benchmarking is oriented towards bottom-line cost and includes all productivity contributions and value-add considerations. Traditional benchmarking usually revolves around productivity and efficiency with inferred potential cost benefits. Ÿ Services-based benchmarking performs comparisons with commercial service providers. Traditional benchmarking is based on peer comparisons, usually with businesses in the same industry. Traditional benchmarking strives to mildew ?best practice within a peer group. In contrast, services-based benchmarking strives to determine... If you want to get a full essay, order it on our website: Ordercustompaper.com

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