Introduction Total note focussing is the latest vernacular in solicitude literature. While the principles and philosophical system underlying the notion evolved since the sixties, increasingly, modern management atomic number 18 cover the concept as a cure-all to all their organizational performance problems and sustainable competitive advantage. Total tint management, some proponents argue, is a viable competitive strategy. It has had profound government stretch forth on assembly line performance, and continues to enjoy prominence in the business world in the 1990s (Waldman, 1993) . Waldman for example argue that TQM offers append tone and efficiency, less waste, higher productivity, and enhanced node satisfaction. separate studies such as Sohal et al (1993), The international quality show conducted by the American quality foundation (1993) choose had standardised conclusions. Therefore, it is no wonder that companies are increasingly switching to TQM in the smell of globalization and the opening up of hitherto unlikeable economies/Markets and increased competitive pressures. In this paper, to start with, we shall offer a definition of TQM followed by a general set of features, which condition TQM organizations. Then we shall bear at the philosophies and practices of one organization that professes to have adopted TQM and critically examines to what extent these fit the literature on TQM. Finally, we shall conclude with a set of recommendations, which are deemed necessary for the friendship to comply with TQM principles.
Definition of TQM. Total quality ma nagement has been delimit by chase and Aqui! ntano, 1995 as: Managing the constitutional organization as that it excels on all dimensions of products and services that are important to the customer . Total quality management is about leadership, think and improvement. An inherent part of TQM system is continuous improvement with a philosophy of product and process improvement as a unremitting journey. Total quality management; if properly enforced has a significantly... If you want to get a full essay, crop it on our website: OrderCustomPaper.com
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