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To: Helena Merkin, Human Resources Director. From: Eric Kim, fosterage Coordinator. Re: supervisory Training and Management Certification Program. As you told me to do, I have organise a training program focusing on the skills of our supervisors. I had collecting close to information and I found nearly important skills that our supervisor essential have such as: 1- Communication with others by giving and receiving orders and instructions, and doing some staff meeting. 2- supply process: determination of goals and doing plans. 3- Technical competence. 4- Team sour and sharing of knowledge. 5- Training and cultivation of workers. The supervisors have to take this training program to acquire these skills. at that place are three important roles in the organization that must be in each organization: 1- Interpersonal Roles. 2- Informational Roles. 3- Decisional Roles. The roles in fragrances industry in particular are focus in interpersonal roles in figurehead, because the fragrances need good ads to attract people to sale the products and good shape for the perfume bottle. These things attract the customers to secure the product.

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